TRUSD Chromebook Help Page 

Do you have questions about school-issued technology? Use this guide as a
quick reference.

 

Q&A's
Q: What devices are students getting?
A: The district is providing Chromebooks for all students to use this school year. Every student receives a charger with a Chromebook.
Q: How does my child log in? Where do I log in?
A: All students should access their curriculum via the district Apps Portal. Student's login names are their full student ID followed by @trusd.net, for example, 980012345@trusd.net
Students should have received a login password from their classroom teacher or set their own password
previously. Contact your classroom teacher if you do not know your password.
Q: What if I don't have internet or Wi-Fi at home?
A: We have several options to provide you with free or low-cost internet for your students' school work.
Please see our free and low-cost Internet Access for Families guide for options.
For other languages: (Spanish) (Hmong) (Russian)(Pashto) (Farsi)(Dari)(Arabic)
Q: What programs or apps can my child access on district Chromebooks?
A: Most of our school applications are accessed via our district Applications Portal (Apps Portal); we have (instructions on how to log into the apps portal). A limited number of pre-selected applications are available to students via the Chrome web store, however, we allow only basic educational applications in our chrome store and on our devices to ensure our student's safety.

 

If you have a question about a specific application or what applications to use, please contact your teacher.
Q: Where can I learn more about how to use their district-provided Chromebook?
A: Please visit our Student Chromebooks page here for general information and guides. Our Online Learning Applications for Families webpage has additional information as well about programs available to parents through our Chromebooks and on our website.
Q: What filters and/or safety precautions have been set up on the device?
A: Every Chromebook has an internet filter installed that will limit access to adult or inappropriate content. However, it's still important for parents to monitor device use at home.

 

Visit the Distance Learning for Families guide for information on Chromebooks, Google Classroom, Aeries

Tech Guide for Families cont....

Q: Is the device set to English? Is there any translation or language settings options for the device?
A: Alternate languages are available on district Chromebooks. Please contact your classroom teacher to
confirm if setting your Chromebook to a different language is appropriate.
Q: What rules are there around what my child can and can't do on the device?
A: The district's acceptable use policy and Student & Family Handbook outline in detail the rules related to school-issued Chromebooks and district-provided internet access. A few important rules to note are that students should not:
● Post or provide to anyone online personally identifiable information (PII) about themselves or others.
● Do not browse inappropriate content. Chromebooks are provided for educational purposes only.
Q: What do I need to know about my child's data and privacy in relation to this device?
A: Twin Rivers makes every effort to ensure the privacy and safety of all students, including by not limited to full compliance with Assembly Bill 1584. For more information on student privacy and data please see Section 8 of our Student & Family handbook.
Q: What if the device is lost, damaged, or stolen?
A: All district-provided devices are the property of TRUSD. When devices, including Internet hotspots, are provided by the district, students and their parents/guardians agree to return those devices promptly when requested by District staff and in the condition first received. Normal wear and tear is expected; Chromebook loss or damages beyond normal wear and tear (i.e. cracked screens, significant cosmetic damage, etc.) will result in an appropriate replacement cost assessed to your account, as would happen with a lost or damaged textbook.
Q: What if there's a problem with the device?
A: Twin Rivers has a dedicated student and family technical support line for district-provided devices, please call us at (916) 566-7802 or email us at TechSupport@trusd.org.

 

Support hours are Monday - Friday, 7:30 a.m. - 4:30 p.m.

 

 

When internet hotspots are provided by the district, students and their parents/guardians agree to notify
school staff and return internet hotspots that are no longer needed by the student for distance learning or the district-provided education

 

.Visit the Distance Learning for Families guide for information on Chromebooks, Google Classroom, Aeries
Parent Portal, and Student Chromebooks